Legal
Refund & Cancellation Policy
Digital products
Because the toolkits and programmes are digital products that can be copied once delivered, business-to-business orders will normally be treated as final once the licensed files have been supplied, except where the product is faulty, materially misdescribed or a refund is otherwise required by law or agreed in writing.
Before delivery
If you have placed an order but the digital product has not yet been supplied, contact us as soon as possible at hello@tindalhospitality.co.uk. We will confirm whether the order can be cancelled.
Consumers
The products are designed primarily for business customers. If a purchaser is legally acting as a consumer, statutory consumer rights are not excluded. Where digital content is supplied immediately, any legally required consent and acknowledgement relating to cancellation rights will be obtained before the download begins.
Portal and support subscriptions
Where a free trial is offered, the trial period and any conversion to a paid subscription will be shown clearly before checkout is enabled. Current Operations Portal marketing states a 7-day free trial followed by £60 per licensed site per month.
The applicable billing period, renewal, cancellation method, effective cancellation date and treatment of access/data after cancellation will be shown before subscription checkout is enabled. Cancelling a recurring subscription will not automatically create a right to refund a billing period already supplied unless required by law or agreed in writing.
Problems with a product
If a file is corrupt, inaccessible or materially different from its description, contact us and we will investigate and, where appropriate, provide a replacement, correction or other remedy.
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